Just days after Subaru announced they will be offering a five year and/or unlimited kilometre warranty, Toyota has joined the party. They’ve announced the introduction of the Toyota Warranty Advantage – a standard five-year manufacturer warranty for all new Toyota vehicles sold from January 1, 2019. For private buyers there’s an unlimited kilometres warranty, with commercial vehicles getting 160,000 kilometres.
Toyota also offers a 60 buy-back scheme. Owners of new vehicles are entitled to a full refund for any failure that prevents the vehicle being driveable within 60 days of collecting their new vehicles, and this 60-day money-back guarantee also applies where there have been multiple unsuccessful attempts to repair a vehicle. There is an added bonus; Toyota dealers will cover the cost of a loan vehicle and towing, if required, if a vehicle requires a warranty repair and is deemed as undriveable.
Like most companies, Toyota will now offer an extended warranty if a new car is serviced to log book specifications, of up to an extra two years. This also extends to hybrid cars and the battery systems with an extra five years and/or unlimited kilometres as long as an annual hybrid “health check” is carried out by Toyota from the fifth year onwards.
If there is a component failure due to a manufacturing defect, the coverage and apply past the Toyota Warranty Advantage period. This also covers, thankfully, Toyota genuine parts and accessories, with coverage up to five years and linked to the vehicle’s warranty coverage.
Sean Hanley, the Vice President of Sales and Marketing, said: “The Toyota Warranty Advantage demonstrates the willingness of Toyota and our dealers to provide excellent customer care that matches the enviable reputation of our vehicles for quality, durability and reliability. Our guests have told us that being able to remain on the road, with minimal disruption and inconvenience was most important to them.”
He also said: “Which is why we’ve taken the time to develop the Toyota Warranty Advantage, to ensure that we deliver what our guests are looking for – a consumer-focused warranty program that will ensure that Toyota owners feel confident and appreciated throughout an exceptional ownership experience.”
Toyota have also gone hard on capped price servicing. All new Toyota vehicles are also covered by Toyota Service Advantage, with a new Toyota HiLux costing just $180 (petrol) or $240 (diesel) for each of the first six scheduled services over three years or 60,000km (whichever occurs first). A new Toyota Corolla hybrid costs just $175 for each of the first five annual scheduled services over five years or 75,000km (whichever occurs first).
Contact your Toyota dealership for details.